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Privacy Policy

Integrity Direct Privacy Policy

Updated May 2018

  1. 1.    Introduction
  2. 2.    The Information We Collect
  3. 3.    How We Use the Personal Information We Collect ►
  4. 4.    Marketing ►
  5. 5.    Disclosure of Personal Information to Third Parties
  6. 6.    Transfers of your Personal Information outside of the European Union ►
  7. 7.    Your Rights ►
  8. 8.    Security►
  9. 9.    Children's Privacy ►
  10. 10.  Changes to Privacy Policy ►
  11. 11.  Third Party Sites ►
 
 
 
 
 
 
 
 
 
 

 

Introduction

The following contains the Privacy Policy for the Integrity Direct website, owned and operated by Integrity Music, Ltd. (including our divisions and affiliates, “we” or “us”). The following provisions apply to your use of this website and the data collection and privacy practices of the website. Please take a moment to review this Privacy Policy carefully. If you choose to visit this site, your use of the site and the personal data you provide or which is collected as a result of your visit is subject to the provisions set out below, including the application of English law. Your personal data will be processed and stored under the responsibility of Integrity Music, Ltd. Your visit or submission of information to us through this website, our customer service department, or purchase by other means signifies that you fully accept this Privacy Policy.

This Privacy Policy applies to all users in the United Kingdom and to users from outside the United Kingdom to the extent allowed by applicable law. This site and the servers upon which it is hosted are located in Europe.

For information on the Cookies we use, please read our Cookie Policy here

For questions or requests regarding this Privacy Policy, our data protection officer can be reached via email at support@integritydirect.com. Our postal address is: 26-28 Lottbridge Drove, Eastbourne, BN23 6NT, England. Our company registration number is 02518435.

The Information We Collect

Non-Personal Information. We may collect the domain name of your Internet service provider, and other non-personal data about your visit to our site.

Personal Information.  We collect information which may identify you (“Personal Information”), such as your name, mailing address, email address, telephone number, fax number, IP address, credit card or other payment information, age, birthdate, login name, password, denomination, religious beliefs and place of worship. We may collect Personal Information from you when you visit our website, post on our bulletin boards, comment, use chat areas and any other personal data which you supply to us from time to time.

Certain services or products we offer may be tailored to a specific denomination. Also, as part of certain services on the site, we may ask you to identify your place of worship after you provide consent.  You will, of course, have the option to decline to provide this information; however, if it is required for a particular service or product, you will be unable to obtain that service or product if you decline to provide it.

How We Use the Personal Information We Collect

We may use the information we collect, including IP addresses, to:

Personal Information

Purpose of processing

Legal basis of processing

Perform a contract for the purchase of products, purchased or downloaded from this website

Processing is necessary in order to perform the contract of goods that we entered in to with you

Provide services or products or complete transactions that you request and retain an internal record of providing those services or products

Processing is necessary in our legitimate interest to provide our services and products, and maintain an internal record of providing those services and products

Provide order status or feedback request from you

Processing is necessary in order to perform the contract of goods or services that we entered in to with you

Create your user account

Processing is based on consent

To protect against fraud

Processing is necessary in our legitimate interests to manage our risk of fraud

Administer our site

Processing is in the legitimate interests of our business to manage the site

Engage with any correspondence/ communications received (including on the phone)

Processing is in the legitimate interest of responding to any communications we receive from you

Run surveys/polls/questionnaires

Processing is based on consent

Run contests

Processing is based on consent

Analyze trends and use of content on our site

Processing is in the legitimate interests of our business to effectively manage our content and site visitors, and also to improve our services

Track user movements and interaction with content on our site, via cookies

Processing is in the legitimate interests of our business to effectively manage our content and site visitors, and also to improve our services

For further information, please see our cookie policy [INSERT LINK]

Allow access to limited entry areas of the website

Processing is in the legitimate interests of our business to manage access to restricted areas of the site

Gather broad demographic information for use on an aggregated basis

Processing is in the legitimate interests of our business to understand our audience and improve our services

Notify you about updates to our Terms and Conditions of Use, and Privacy Policy

Processing is in the legitimate interests of us both, to make you aware of our current terms

Market – notify you about updates to our websites, product offerings or our ministry

Processing is either:

-      in the legitimate interests of our business to tell you about our news because you are already a customer and we have given you an opportunity to opt out

or

-      you have consented to receiving this information

 

Special Categories of Personal Data – Information revealing religious beliefs

Purpose of processing

Legal basis of processing

Tailor services or products

Processing is based on your consent, and the information is optional to the service being requested

Run surveys/polls/questionnaires

Processing is based on consent

Engage with any correspondence/communications received (including on the phone or via online chats)

Processing is based on your consent, information is voluntarily provided

Or

Processing is in relation to a legal claim

Analyze trends and use of content on our site

Processing is based on consent

Gather broad demographic information for use on an aggregated basis

Processing is based on consent

 

Marketing

Postal Marketing

If you supply us with your postal address and opt in to receiving such information, you may receive periodic mailings from us with information on new products and services.

Telephone Marketing

If you supply us with your telephone number and opt in to receiving calls and texts, you may receive telephone contact from us with information regarding new products and services.

Email Marketing

If you supply us with their email address and opt in to marketing emails, you may receive emails from us with information regarding new products and services from us. 

Marketing from our chosen third parties

We may use your personal information to send you promotional information about third parties, which we think you may find interesting, if you provide your express consent for us to do so.  These third parties are other companies in our group, record labels, publishers, authors (or their agents), artists (or their agents) and or our partner ministries.

Disclosure of Personal Information to Third Parties

To help us provide you with superior service, timely completion of purchases and returns, as well as accurate shipments, we may share certain information relating to you within the David C Cook corporate family of entities which we are part of. We may also share certain Personal Information with strategic, co-branded, or joint partners and with third party processors and vendors, as necessary, to process your orders or requests and otherwise administer the account (however, we will only share credit or debit card information as required to effectively process your credit or debit card payment, or to analyze trends or usage of our website). These entities help us provide many important services to you, such as extending credit, fulfilling and shipping orders, providing customer service and performing customer satisfaction surveys.

We may also share information with third parties to verify information collected from you in order to protect against potential fraud, and we may receive Personal Information about you from these parties.  

Your election to opt-out of the data sharing within the "Your Rights" section entitled “How to Opt Out of Future Communications” is not an opt-out for the data sharing described in this paragraph.

On occasion, we may be (or have a good faith belief that we are) required by law or litigation to disclose Personal Information pertaining to you. We may also disclose such information if we determine that for national security, law enforcement, or other issues of public importance or safety, disclosure is necessary. At times, we may share Personal Information in aggregate, so that no one individual can be identified (i.e., anonymous).

We may also transfer Personal Information to a third party as a result of a sale or acquisition, merger, or bankruptcy involving us.

Independent Contractors

From time to time, we may use certain independent contractors and other third parties to operate components of our site, fulfill orders, or assist us in operating or improving our site.  In this capacity, we may allow these independent contractors and third parties to collect the information described in this Privacy Policy for us.

Transfers of your Personal Information outside of the European Union

If you choose to provide us with Personal Information, we may transfer that information to our affiliates, subsidiaries, other third parties or processors, to other countries or jurisdictions around the world, including outside of the EU.

We may transfer your Personal Information to other members of our group, located in the United States. Your Personal Information is transferred subject to appropriate safeguards, in the form of an agreement including the model contract clauses prescribed by the European Commission. You have the right to request a copy of this agreement by contacting us on the details set out in the introduction. Please note, we reserve the right to redact elements for commercial sensitivity.

The other third party providers that we use to operate this website, located outside of the EU, and which may receive your Personal Information are under safeguards set out by the EU, of an adequacy decision by the Commission. For more information, visit http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm

Data Retention

We only keep your information for as long as necessary in relation to the purpose for which we are processing that information. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We maintain a data retention policy which we apply to all data in our care. Where your personal information is no longer required we will ensure it is securely deleted.

Your Rights

Data protection laws give you rights in relation to the Personal Information we hold about you. In certain circumstances, we may need to restrict your rights in order to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege).

Unless otherwise stated below, please use the contact information in the Introduction regarding exercising these rights. In order to evaluate these requests we may require additional information to confirm your identity. 

Rights

These rights may include the right to require us to:

  • provide you with further details on how use your Personal Information
  • provide you with access to your Personal Information
  • update any inaccuracies in the Personal Information we hold about you
  • delete any of your Personal Information
  • where processing is based on consent, stop that particular processing by withdrawing your consent
  • object to any processing based on our legitimate interests unless our reasons for undertaking that processing outweigh any prejudice to your data protection rights
  • restrict how we use your Personal Information
  • transfer your Personal Information to a third party in a standardised machine-readable format 

Please note that these rights are limited and there may be reasons why these requests cannot be fulfilled.

How to Opt Out of Future Communications

If you would like to opt-out of receiving marketing communications from us or our partners in the future, please let us know by contacting us on the details set out in the Introduction or emailing sales@integritydirect.com. (Unsubscribe links are also included at the bottom of marketing and promotional emails.)

Please note: unsubscribing from marketing and promotional communications will not prevent us from sending you communications to inform you about other issues relating to our existing relationship with you, including but not limited to, confirming an order, updating you on order status, product recalls, and informing you about changes to our terms and conditions and this Privacy Policy.

Supervisory Authority

If you are not satisfied with our use of your Personal Information or our response to any request by you to exercise your data protection rights, or if you think that we have breached any relevant data protection laws, then you have the right to complain to the authority that supervises our processing of your Personal Information. In the UK, this is the ICO. If you are unsure of the authority that supervises our processing of your Personal Information then please contact us for further guidance.

Security

We use Secure Sockets Layer (SSL) encryption on all website pages where Personal Information appears or is collected. If you wish to make a purchase from our website, you must use an SSL-enabled browser (for example, Firefox, Internet Explorer, or Safari). We use 128 bit encryption in our SSL sessions to protect personal customer information, including credit card information transmitted to our website for making purchases.

When we transfer and receive certain types of financial information such as credit card numbers during the order checkout process, we redirect you to a secure server. Integrity Music follows Payment Card Industry (PCI) standards in the handling of your credit card information.

For any website to which you have an account login and password, you can help us protect your Personal Information by keeping your account password confidential at all times and by not sharing it with any other person. You should also change your password frequently and be sure to use a combination of letters and numbers.

Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your information and cannot assume liability for improper access to it. By using any service we provide, including our website and user interfaces, or providing information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of any such service or our website.

Children's Privacy

Our site is not directed to children under the age of 13 and Integrity Music does not knowingly collect or maintain information on children under the age of 13.

If you are under the age of 13, please do not submit Personal Information to us.

If you are the parent or guardian of a child age 13 or under who has provided us with Personal Information and you would like that information removed, please contact us via the details provided in the Introduction.

Changes to Privacy Policy

Integrity Music reserves the right to change the content of its website and of this Privacy Policy at any time and at its sole discretion. For example, from time to time, we may use customer information for new, unanticipated uses not disclosed in our previous Privacy Policy notices. We will provide notice of changes to our Privacy Policy, but please check this site frequently for changes.  You are bound by any changes to the policy when you visit or use our site after those changes have been posted. Unless stated otherwise, these policies apply to any information provided by you and stored in our records.

Third Party Sites

This Privacy Policy applies only to this website. Other websites we own and websites owned or operated by third parties may contain different privacy policies and practices. This Privacy Policy does not apply to any other person, entity, organization, or website to or from which the website links or is linked. You are strongly encouraged to read and regularly review posted privacy policies on all websites, whether or not owned by us or affiliated with the site.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Updated May 2018

 

Integrity Direct Cookie Policy

Updated May 2018

Introduction

The following contains the Cookie Policy for the Integrity Direct website, owned and operated by Integrity Music, Ltd. (including our divisions and affiliates, “we” or “us”).

For questions or requests regarding this Cookie Policy, our data protection officer can be reached via email at privacy@davidccook.com. Our postal address is: 26-28 Lottbridge Drove, Eastbourne, BN23 6NT, England. Our company registration number is 02518435.

What are Cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What do we use Cookies for?

Below is information about the cookies used by this website, with information regarding the purpose and duration of each of them:

 

COOKIE

Purpose

Duration

Management

 Stripe

(Our Payment system)

 

To create a session ID on payment processing

Session

Third Party

external_no_cache

Used to speed up page loading, defining if cache needs to be set

Session

First Party

Google Analytics

 

- To distinguish users

- To throttle request rate

- Track your first and last visit, to for example calculate days and visits to purchase

- Length of visit

- How you came to our site

 

- To find out more, please visit - https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en

- To opt out of being tracked by Google Analytics, please visit - http://tools.google.com/dlpage/gaoptout

For up-to-date information, please visit -

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en

 

Third Party

Cookies for Targeted Advertising and Tracking

Google Doubleclicks

Register and report your activity after viewing or clicking on an add to measure the efficiency of the add and present targeted ads to you

 

Third Party

Cookies on Third Party Sites

YouTube

- Check browser settings

- To manage your bandwith on playing videos

- Remember videos you have watched

- Save your preferences

- To follow your GPS location to understand where our users are based

 

Third Party

 

Essential Cookies

We also use essential cookies that are strictly necessary to deliver the content that you request. The purpose of these cookies are as follows:

  • to allow you to compare and purchase goods;
  • to deliver content to you which is also based on whether you are logged in and ensures content is delivered securely for only your use;
  • for the payment system to function securely; and
  • to manage the shopping experience requested, for example adding items to your basket.

 

Managing and Deleting Cookies

Most web browsers (including Chrome, Internet Explorer, Firefox and Safari) allow you to control your cookie settings and to delete any cookies already stored on your computer or other device.

You can control the use of cookies on your device, including disabling the cookies we and other sites use, through the browser settings on your device, but please note that any changes you make may affect some functionality of this site. You can find out how to do this by going to the help menu in your browser.

Third Party Sites

Our website sometimes re-directs you to third party sites. As these websites are operated by third parties, we have no control over their use of cookies or content.

Learn more about Cookies

To find out more about the way cookies work, how to see what cookies have been set and how to manage and delete them, visit aboutcookies.org or allaboutcookies.org.

Changes to Cookie Policy

Integrity Music reserves the right to change the content of its website and of this Cookie Policy at any time and at its sole discretion.

 

Updated May 2018